Veterinary Client Service Representative
East Providence, RI East Providence, RI Full-time Full-time $18 - $19 an hour $18 - $19 an hour 23 hours ago 23 hours ago 23 hours ago Client Service Representative (Full-time) We are seeking an experienced Client Service Representative to join our team at VCA Povar Animal Hospital.
At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously.
With every opportunity, we aim to exceed each pet owner's expectations.
We're looking for a personable yet highly professional service extraordinaire to join us in delivering our mission to our clients and their pets.
Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.
The CSR is the pivot around which the hospital operates and is responsible for:
Customer service functions, including:
greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.
e.
, heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times--both inside and outside.
Job Type:
Full-time Pay:
$18.
00 - $19.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Schedule:
Monday to Friday Weekend availability
Experience:
Veterinary
Experience:
1 year (Preferred) Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously.
With every opportunity, we aim to exceed each pet owner's expectations.
We're looking for a personable yet highly professional service extraordinaire to join us in delivering our mission to our clients and their pets.
Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.
The CSR is the pivot around which the hospital operates and is responsible for:
Customer service functions, including:
greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.
e.
, heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times--both inside and outside.
Job Type:
Full-time Pay:
$18.
00 - $19.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Schedule:
Monday to Friday Weekend availability
Experience:
Veterinary
Experience:
1 year (Preferred) Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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