SOC Supervisor - Sat - Tues
Security Operations Center SupervisorThe Security Operations Center (SOC) is a 24/7 physical security command center charged with protecting client assets, colleagues, and customers.
The SOC utilizes a variety of technologies to accomplish this mission including alarm, threat management and video surveillance systems.
SOC Console Operators use these systems to identify and respond to physical security incidents.
These incidents often include violations of company policy as well as the law.
In the performance of these duties, SOC Console Operators regularly interact with law enforcement officers, emergency services personnel, internal business lines and senior management.
SOC Console Operators also perform administrative work in support of this mission.
Core Functions Monitor burglar alarm, threat management and video surveillance systems.
Investigate and respond to activity in accordance with established procedures.
Coordinate incident response between law enforcement officers, onsite security personnel and various internal business teams.
Escalate major incidents to client management as needed.
Prepare written reports summarizing these incidents along with actions performed.
Answer both emergency and non-emergency phone calls.
Provide callers with guidance in regard to physical security matters.
Dispatch emergency services for life safety events including medical emergencies.
Provision physical access to corporate offices and retail branch locations.
Assist vendors and other personnel with after-hours access as needed.
Regularly test alarm equipment to ensure proper operation.
Troubleshoot equipment problems with access control, burglar alarm and video surveillance systems.
Open service calls to resolve issues as needed.
Supervisory Functions Conduct new hire training and administer quarterly refresher training to all staff.
Monitor staff performance to proactively identify and address performance issues.
Assign administrative work to staff.
Ensure work is completed accurately and in a timely fashion.
Address customer concerns regarding SOC processes and performance.
Escalate concerns to management.
Administer the weekly schedule to ensure SOC is fully staffed at all times.
Supervisor will be required to hold over during critical staffing times and emergency events.
Experience & Skills 3 years of prior supervisory experience.
Prior call center or command center experience strongly preferred.
Strong verbal and written communication skills.
Ability to maintain composure in stressful situations and make timely, well-informed decisions based upon a comprehensive knowledge of SOC operating procedures.
Ability to handle NPPI data and other types of confidential information with discretion.
Proficiency with Windows O/S and Microsoft products (i.
e.
, Excel, Word, Outlook, OneNote, Teams) as well as the ability to learn new systems.
Proficiency with CCURE-9000, MAS Monitoring and DMP RemoteLink/Entre is preferred but not required.
Ability to self-start and work without immediate supervision.
Ability to work independently as well as part of a team.
Must possess reliable transportation to client location in East Providence.
About UsSecuritas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives.
United through our common purpose, we provide the security needed to safeguard our clients' assets and people.
Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo.
If you live by these values, we're looking for you to join the Securitas team.
About the TeamOur Company MissionSecuritas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our ValuesSecuritas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
IntegritySecuritas employees are honest and trusted by customers to safeguard their premises and valuables.
We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
VigilanceSeeing, hearing, and evaluating.
A Securitas employee is always attentive and often notices things that others don't.
Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.
HelpfulnessAs part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.
Recommended Skills Access Controls Administration Call Centers Communication Confidentiality Curiosity Estimated Salary: $20 to $28 per hour based on qualifications.
The SOC utilizes a variety of technologies to accomplish this mission including alarm, threat management and video surveillance systems.
SOC Console Operators use these systems to identify and respond to physical security incidents.
These incidents often include violations of company policy as well as the law.
In the performance of these duties, SOC Console Operators regularly interact with law enforcement officers, emergency services personnel, internal business lines and senior management.
SOC Console Operators also perform administrative work in support of this mission.
Core Functions Monitor burglar alarm, threat management and video surveillance systems.
Investigate and respond to activity in accordance with established procedures.
Coordinate incident response between law enforcement officers, onsite security personnel and various internal business teams.
Escalate major incidents to client management as needed.
Prepare written reports summarizing these incidents along with actions performed.
Answer both emergency and non-emergency phone calls.
Provide callers with guidance in regard to physical security matters.
Dispatch emergency services for life safety events including medical emergencies.
Provision physical access to corporate offices and retail branch locations.
Assist vendors and other personnel with after-hours access as needed.
Regularly test alarm equipment to ensure proper operation.
Troubleshoot equipment problems with access control, burglar alarm and video surveillance systems.
Open service calls to resolve issues as needed.
Supervisory Functions Conduct new hire training and administer quarterly refresher training to all staff.
Monitor staff performance to proactively identify and address performance issues.
Assign administrative work to staff.
Ensure work is completed accurately and in a timely fashion.
Address customer concerns regarding SOC processes and performance.
Escalate concerns to management.
Administer the weekly schedule to ensure SOC is fully staffed at all times.
Supervisor will be required to hold over during critical staffing times and emergency events.
Experience & Skills 3 years of prior supervisory experience.
Prior call center or command center experience strongly preferred.
Strong verbal and written communication skills.
Ability to maintain composure in stressful situations and make timely, well-informed decisions based upon a comprehensive knowledge of SOC operating procedures.
Ability to handle NPPI data and other types of confidential information with discretion.
Proficiency with Windows O/S and Microsoft products (i.
e.
, Excel, Word, Outlook, OneNote, Teams) as well as the ability to learn new systems.
Proficiency with CCURE-9000, MAS Monitoring and DMP RemoteLink/Entre is preferred but not required.
Ability to self-start and work without immediate supervision.
Ability to work independently as well as part of a team.
Must possess reliable transportation to client location in East Providence.
About UsSecuritas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives.
United through our common purpose, we provide the security needed to safeguard our clients' assets and people.
Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo.
If you live by these values, we're looking for you to join the Securitas team.
About the TeamOur Company MissionSecuritas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our ValuesSecuritas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
IntegritySecuritas employees are honest and trusted by customers to safeguard their premises and valuables.
We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
VigilanceSeeing, hearing, and evaluating.
A Securitas employee is always attentive and often notices things that others don't.
Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.
HelpfulnessAs part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.
Recommended Skills Access Controls Administration Call Centers Communication Confidentiality Curiosity Estimated Salary: $20 to $28 per hour based on qualifications.
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