Member Services Specialist
3.
1 East Providence, RI East Providence, RI Full-time Full-time $24 an hour $24 an hour 14 hours ago 14 hours ago 14 hours ago Feast & Fettle is seeking a Member Services Specialist to join our fantastic team in East Providence, Rhode Island.
You'll join the customer experience fanatics on our member support crew, ensuring our Feast & Fettle members want to shout from the rooftops about their 5 star experience with our service.
This opening is for a Sunday-Thursday, in-office work week.
Typical schedule:
Sunday and Monday:
8am-4pm Tuesday and Wednesday:
12pm-8pm Thursday:
10am-6pm What is Feast & Fettle? Feast & Fettle started as a private chef's business in 2016, and has since scaled into the Northeast's leading premium, fully-prepared meal delivery service.
Our mission is to nourish everyday life.
Each day at our East Providence production kitchen, we freshly prepare, cook, and package our menu items, and then hand-deliver these high-quality meals from our weekly menus to our retail locations and our member base across the Northeast.
In joining us at F&F, you will work alongside a transparent, high-growth team filled with joyful, ambitious people.
The culture at Feast & Fettle is what sets us apart from any other organization, and in particular from the common pitfalls of the food service industry.
We commit every day to fostering a positive and empowering environment where we all are driven to bring our best selves to work and to make the company better each day.
Feast & Fettle is also actively growing, and passionate about providing growth opportunities to our employees.
What does a Member Services Specialist at F&F do? Listen to and address member concerns with kindness and care Respond to member inquiries across all channels:
e-mail, live chat, social, phone Get creative in making our members' day with personalized responses Team up with our Delivery Drivers and Production pros to resolve issues pronto, especially on delivery days when our carefully prepared meals are making their way to our member's homes! Build up our treasure trove of FAQ knowledge Our interview process includes a writing exercise to showcase your written customer service skills.
If you're up for the challenge, let's chat! What we're looking for:
3
years of service industry or customer-facing experience; you're a pro at working directly with customers across multiple communication channels.
Master of multi-tasking (Even if you were running the host stand with a line out the door at the hottest new brunch spot in town, you're hard to fluster) A way with words, both spoken and written.
Thoughtful, precise, and warm responses are the expectation for member communication.
Off-the-charts phone skills Empathy, patience, and compassion.
Tech-savvy and quick to pick up new tricks Understanding and appreciation of the Feast & Fettle brand and member base.
Bonus points for experience working with HubSpot and an affluent customer base Cool under pressure and a detail-oriented champ Positive and eager to be a team player What you get:
Hourly wage:
$24.
00 Competitive benefit package including:
Health Benefits (medical, dental, vision) - F&F covers 65 percent of employee premiums! Accrued vacation and sick time Free F&F weekly meal plan membership ($149 weekly value) 401k Wellness Reimbursement ($50/month) Education Reimbursement ($1,000/year) Company-issued MacBook Paid Parental Leave Access to staff social worker Job Type:
Full-time Pay:
$24.
00 per hour
Benefits:
401(k) Bereavement leave Dental insurance Disability insurance Employee discount Flexible schedule Food provided Health insurance Life insurance Opportunities for advancement Paid orientation Paid sick time Paid time off Paid training Parental leave Professional development assistance Vision insurance Wellness program Experience level:
3 years Physical setting:
Office Schedule:
8 hour shift Day shift Evening shift Every weekend People with a criminal record are encouraged to apply Application Question(s):
This is an in-office role in East Providence.
The typical weekly shift schedule for the Sunday-Thursday workweek is noted in the job description.
Do you have any schedule restrictions? To acknowledge:
Please refrain from following up on your application via phone call.
Our phone lines are exclusively for customer assistance, fielded by our Member Services team, and they are unable to assist with recruiting inquiries!
Experience:
Customer service:
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 East Providence, RI East Providence, RI Full-time Full-time $24 an hour $24 an hour 14 hours ago 14 hours ago 14 hours ago Feast & Fettle is seeking a Member Services Specialist to join our fantastic team in East Providence, Rhode Island.
You'll join the customer experience fanatics on our member support crew, ensuring our Feast & Fettle members want to shout from the rooftops about their 5 star experience with our service.
This opening is for a Sunday-Thursday, in-office work week.
Typical schedule:
Sunday and Monday:
8am-4pm Tuesday and Wednesday:
12pm-8pm Thursday:
10am-6pm What is Feast & Fettle? Feast & Fettle started as a private chef's business in 2016, and has since scaled into the Northeast's leading premium, fully-prepared meal delivery service.
Our mission is to nourish everyday life.
Each day at our East Providence production kitchen, we freshly prepare, cook, and package our menu items, and then hand-deliver these high-quality meals from our weekly menus to our retail locations and our member base across the Northeast.
In joining us at F&F, you will work alongside a transparent, high-growth team filled with joyful, ambitious people.
The culture at Feast & Fettle is what sets us apart from any other organization, and in particular from the common pitfalls of the food service industry.
We commit every day to fostering a positive and empowering environment where we all are driven to bring our best selves to work and to make the company better each day.
Feast & Fettle is also actively growing, and passionate about providing growth opportunities to our employees.
What does a Member Services Specialist at F&F do? Listen to and address member concerns with kindness and care Respond to member inquiries across all channels:
e-mail, live chat, social, phone Get creative in making our members' day with personalized responses Team up with our Delivery Drivers and Production pros to resolve issues pronto, especially on delivery days when our carefully prepared meals are making their way to our member's homes! Build up our treasure trove of FAQ knowledge Our interview process includes a writing exercise to showcase your written customer service skills.
If you're up for the challenge, let's chat! What we're looking for:
3
years of service industry or customer-facing experience; you're a pro at working directly with customers across multiple communication channels.
Master of multi-tasking (Even if you were running the host stand with a line out the door at the hottest new brunch spot in town, you're hard to fluster) A way with words, both spoken and written.
Thoughtful, precise, and warm responses are the expectation for member communication.
Off-the-charts phone skills Empathy, patience, and compassion.
Tech-savvy and quick to pick up new tricks Understanding and appreciation of the Feast & Fettle brand and member base.
Bonus points for experience working with HubSpot and an affluent customer base Cool under pressure and a detail-oriented champ Positive and eager to be a team player What you get:
Hourly wage:
$24.
00 Competitive benefit package including:
Health Benefits (medical, dental, vision) - F&F covers 65 percent of employee premiums! Accrued vacation and sick time Free F&F weekly meal plan membership ($149 weekly value) 401k Wellness Reimbursement ($50/month) Education Reimbursement ($1,000/year) Company-issued MacBook Paid Parental Leave Access to staff social worker Job Type:
Full-time Pay:
$24.
00 per hour
Benefits:
401(k) Bereavement leave Dental insurance Disability insurance Employee discount Flexible schedule Food provided Health insurance Life insurance Opportunities for advancement Paid orientation Paid sick time Paid time off Paid training Parental leave Professional development assistance Vision insurance Wellness program Experience level:
3 years Physical setting:
Office Schedule:
8 hour shift Day shift Evening shift Every weekend People with a criminal record are encouraged to apply Application Question(s):
This is an in-office role in East Providence.
The typical weekly shift schedule for the Sunday-Thursday workweek is noted in the job description.
Do you have any schedule restrictions? To acknowledge:
Please refrain from following up on your application via phone call.
Our phone lines are exclusively for customer assistance, fielded by our Member Services team, and they are unable to assist with recruiting inquiries!
Experience:
Customer service:
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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