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Customer Service Rep

Company Name:
WageWorks
POSITION SUMMARY
The purpose of this position is to provide customer service assistance to all participants of Benefit Concepts, Inc. in a professional, accurate, timely manner.
DUTIES & RESPONSIBILITIES
Provide customer service support. Have broad technical knowledge to resolve the vast range of questions, issues raised by the participants.
Speak with participants in a professional, timely, efficient manner.
Accountable for the timely, efficient, courteous resolution of participant's inquiries.
Acts as a liaison between Benefit Concepts, Inc and the participant.
Serve as a resource for external and internal customers.
Other duties as requested.
QUALIFICATIONS & CRITICAL SUCCESS FACTORS
Strong interpersonal, communication, organizational and customer service skills required.
Strong attention to detail and the ability to work as part of a team is required.
PC/computer literacy required.
Ability to perform multiple tasks simultaneously.
Responsible for participating in a safe, respectful and harassment free workplace.
REQUIRED EDUCATION
High school diploma or equivalent.
Minimum of one year previous Call Center experience.
REQUIRED LICENSES/CERTIFICATIONS
None.
Location: East Providence, RI
Job Code: 1438
# of Openings: 2

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