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Manager - Implementation Delivery (International: Americas)

Company Name:
ADP
## Job Responsibilities:(Description)
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
Insightful Expertise is a core value at ADP. In National Account Services , it's one of the reasons the world's largest companies - including 80% of the Fortune 500 - count on our solutions. We bring the proven expertise and responsiveness of one company and one team dedicated to unparalleled partnership and an unwavering relationship with our clients. We are a passionate partner committed to their success - and are looking for like minded individuals who want to be part of our winning team.
SUMMARY:
The primary objective of the Implementation Delivery Manager (International - Americas) is to lead a team to deliver quality HCM implementations that exceed client expectations. The Implementation Delivery Manager is responsible for ensuring client relationship/expectation management and the Project team's ability to deliver client requirements within project deadlines and budget. Reporting directly to the Implementation Portfolio Director, this role is a key part of the Implementation organization and will be required to build relationships with other parts of the NAS Implementation Organization and drives and supports best practice, continuous improvement and standard work across the team.
RESPONSIBILITIES:
Business Management
Delivers against a defined set of performance standards that contribute to the results of the Delivery Team and NAS. These performance standards include but are not limited to Starts Revenue, Setup revenue, Implementation NOI and NPS Scores.
Executes on continuous improvement initiatives across the Delivery Team. Acts as a change leader.
Optimizes resources and staffing in team for efficiency and maximum productivity and utilization.
Collaborates with other Delivery Managers to support consistency, resource sharing and optimization to achieve performance results and metrics.
Client Management
Responsible for a portfolio of client engagements and aligns team on implementation execution leveraging the NAS standard client centric approach with high quality results.
Manage client expectations and monitors client deliverables. Works as a business partner with Client Engagement Leader(s) to resolve issues and achieve project goal.
Works with Client Engagement Leader(s) and Service Leaders to validate Client Business Issues have been addressed in the implementation and the client has successfully transitioned to ongoing service.
Serves as a First and Second Tier of escalation contact for Clients.
Conducts regular project reviews with HCM Implementation Consultants to inspect standard work adherence, client satisfaction and overall project health.
Associate Management:
Manage all HR related activities for the team (appraisals, development, mentoring, training when needed)
Works with the Domain Leaders and Work Force Planning Office to assign resources to projects in accordance with requirements of those projects for certain skills and capabilities as well as the development requirements of the team on Domain Expertise.
Leads implementation teams to ensure implementations are accomplished on-time and with high degree of quality across the portfolio.
Manages and coaches HCM Implementation Consultants and has a solid knowledge of HCM fundamentals and value streams.
Manages and coaches HCM IC''s and has an understanding of how to motivate and coach in order to solicit results.
Responsible for associate hiring and performance management
Drives development activities of associates, training recommendations
Responsible for staffing, development activities of associates, maintaining HCM IC''s Domain expertise, training and associate engagement.
## Experience, Skills, Academic
Education:
Bachelor's Degree or equivalent in education and experience. Master's Degree Preferred.
Experience:
Five plus years of experience leading an Implementation Organization that works directly with Clients in the HCM Industry. Candidates with Time / Time and Attendance background preferred. Fluent in Spanish and experience leading Virtual Teams is preferred.
Generic Skills: ,
Business Leadership-Creates and articulates a vision and inspires others to action. Describes clearly the strategic direction of ADP and linkages with the Business Unit.
Results Accountability-Sets high standards of performance for self and others for delivering results.
People Leadership- Drives a performance-based culture that engages associates to achieve excellence. proven track record in building talent. Deliberately builds capability for short and long term.
Market Leadership-Demonstrates bias for growth. Takes bold action to strengthen the business results.
Financial Management- Explains how the team results impact expenses and revenue. Ensures a connection between individual and team goals with ADP financial metrics.
Ability to travel up to 30%
We power the working world with comprehensive solutions that drive business success . Consistently named one of the "Most Admired Companies" by FORTUNE Magazine, and recognized by Forbes as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of business outsourcing and human capital management solutions world-wide.
_ADP is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled. ADP believes that diversity leads to strength._
LISVCMB
Requisition #: 76514
Job Title: Manager - Implementation Delivery (International: Americas)
Country: United States
State: Florida
City: Jacksonville
Employment Status: Full Time
Job Category: Implementation
Area of Interest: Product Implementation
Locations: United States, Virtual/Americas Virtual/United States, El Paso, TX/United States, Miami, FL/United States, San Antonio, TX/United States, East Providence, RI/United States, Alpharetta, GA

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