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Operations Analyst

Company Name:
The Computer Merchant, Ltd.
Reference # : 14-04670 Title : Operations Analyst
Category: Information Technology
Location : East Providence, RI
Position Type : Contract
Experience Level : 4 Years Start Date / End Date : 08/25/2014 / 08/24/2015
Description
Operations Analyst
East Providence, RI
3424536
Job Description:
2-4 years of Batch / JCL experience
3-5 years of CA-7 scheduling and Autosys experience
Strong Windows and general PC user skills.
Strong written and verbal communications skills; proven ability to work with external and internal customers to gather and interpret monitoring and reporting requirements; strong documentation skills.
Entry level IBM mainframe, UNIX, Linux, TCP/IP.
Understanding of data processing/communications hardware, software and infrastructure components.
Experience working with WCC, Netcool, and Clarify a plus.
Understanding of the principles of problem and change management in a large enterprise wide system a plus.
Must have an aptitude for working in a high pressure multi-tasking environment.
Monitor and support the work flow, throughput, availability, and functionality of a large scale multi-platform data processing environment. Monitoring responsibilities include: execution of batch jobs (production and test environments), reception and transmission of files, system utilization, subsystem response times, functionality of system software and hardware, network connectivity between all subsystems, network connectivity to all users, and environmental conditions of all hardware (local and remote). Supporting responsibilities include: monitoring the multi-platform environment using both automated and manual notification, 1st level response to software and hardware error conditions that may occur on any of the systems or elements of the network infrastructure, documenting all failures and alerts, determining when and how to escalate to appropriate higher level support personnel, contacting and working with vendors to resolve issues or failures, and escalating problems to management as needed.

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