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Customer Service Rep

Company Name:
WageWorks
1. POSITION SUMMARY
1. The purpose of this position is to provide customer service assistance to all participants of Benefit Concepts, Inc. in a professional, accurate, timely manner.
2. DUTIES & RESPONSIBILITIES
1. Provide customer service support. Have broad technical knowledge to resolve the vast range of questions, issues raised by the participants.
2. Speak with participants in a professional, timely, efficient manner.
3. Accountable for the timely, efficient, courteous resolution of participant's inquiries.
4. Acts as a liaison between Benefit Concepts, Inc and the participant.
5. Serve as a resource for external and internal customers.
6. Other duties as requested.
3. QUALIFICATIONS & CRITICAL SUCCESS FACTORS
1. Strong interpersonal, communication, organizational and customer service skills required.
2. Strong attention to detail and the ability to work as part of a team is required.
3. PC/computer literacy required.
4. Ability to perform multiple tasks simultaneously.
5. Responsible for participating in a safe, respectful and harassment free workplace.
4. REQUIRED EDUCATION
1. High school diploma or equivalent.
2. Minimum of one year previous Call Center experience.
5. REQUIRED LICENSES/CERTIFICATIONS
1. None.
6. ADA REQUIREMENTS
1. None.
7. INFORMATION SECURITY REQUIREMENTS
1. Employee shall agree to and sign terms and conditions of employment documents before any access is granted.
2. Employee shall read and adhere to Benefit Concepts Information Security Policy.
3. Employee shall protect all Company assets from unauthorized access, disclosure, modification, or destruction.
4. Employee shall immediately report any known or perceived security and privacy incident or security weakness.
Location: East Providence, RI
Job Code: A1597
# of Openings: 9

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